![]() To ensure we can continue to reach you whenever potential fraud is detected, please keep us informed of your correct phone numbers and addresses at all times. Our goal is to minimize your exposure to risk and the impact of any fraud. It’s really that easy. If there is suspicious activity, we’ll send a text alert right away. If we have your mobile phone number on file, you don’t have to do anything.Never click on a link in a text message that is supposedly from us. Important: A text alert from us warning of suspicious activity on your card will NEVER include a link to be clicked.The system will mark the transaction as legitimate and you can get on with your day – simple as that. If you indicate the transaction is fraud, you’ll receive another message with a number to call for follow-up.You’ll receive a text message from the number 37-268 with details about the suspected transaction. All you have to do is respond to the text with a “yes” or “no” to confirm or deny the transaction. Starting February 4, 2021, Two-Way Text Alerts will be sent when our system detects suspicious activity on your card.You will NEVER be asked to provide your 16-digit card number, PIN, or 3-digit security code. Our call will ask you to verify recent transaction activity on your card.Your participation in responding to our call is critical to prevent potential risk and avoid restrictions we may place on the use of your card. If we suspect fraudulent ATM or debit card use, we’ll be calling you to validate the legitimacy of your transactions. To protect your account, we monitor your ATM and debit card transactions for potentially fraudulent activity which may include a sudden change in locale, a sudden string of costly purchases, or any pattern associated with new fraud trends around the world. How we help protect you from fraud - Our Debit Card Fraud Monitoring System & Two-Way Text Alerts We encourage you to familiarize yourself with this information and take the steps necessary to help protect your personal information. Please visit the following website to see the video: įor your convenience, we've compiled data from federal agencies, regulators and banking industry associations all in one place. ![]() The presentation is approximately 15 minutes long. The FDIC has made available an online multimedia educational tool to help consumers protect themselves against identity theft and suggestions for steps to take if victimized, entitled: Don't Be an On-line Victim: How to Guard Against Internet Thieves and Electronic Scams. The amount of information available is overwhelming, but there are a few central themes. The best and easiest way to prevent this from happening to you is education. for which the resolution can be time-consuming and costly. We've all heard the reports of security breaches, ID theft, Internet fraud, etc. Protecting personal information is a responsibility consumers must take seriously. Reporting - What to do if you fall victim.General Tips to Protect Yourself From Fraud.Tips to Protect Yourself From Debit Card Fraud.How We Help Protect You From Fraud / Two-Way Text Alerts. ![]() Please always feel free to contact our branch staff for any questions or concerns involving potential fraud for help and guidance.īelow we have provided tips and articles to assist you with safeguarding your information. As a TrustTexas Bank customer, we make it a priority to protect you financially.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |